Sickness and absenteeism costs businesses money and time and impacts the productivity and morale within a team. Balancing the health and welfare needs of staff and understanding the reasons whilst providing a framework to support or action is key.

Who is it for?

This one-day course is designed to provide managers with the skills and confidence required to deal effectively with employee absence, while maintaining a positive and productive working environment. The training is aimed at line managers and supervisors who are involved in the management of sickness absence in their teams.


  • Understanding the impact of absence
  • Communication of absence through policy and procedures
  • Types of absence and difference of approach
  • Notification process and certification
  • Absence management and the legal framework
  • Dealing with short term sickness absence and setting triggers
  • Considering workplace factors
  • Stress and mental health in the workplace
  • Conducting return to work interviews
  • Managing long term absence
  • Achieving focused medical reports
  • Taking further action through disciplinary or capability
  • Providing support to ensure employee health and wellbeing

Learning Objectives

By completing this workshop, attendees will be able to:

  • Set objective criteria against which candidates can be measured
  • Use a range of questioning styles to determine a candidate’s suitability for the job
  • Be aware of how body language can influence a candidate’s behaviour
  • State the importance of equal opportunity issues when applied to the conduct of interviews
  • Recite the principals of, and be able to give, quality feedback to successful and unsuccessful candidates
  • Produce an action plan for implementation back in the workplace